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Privacy Policy

Effective: May 2026

Information We Collect

When you opt in to receive SMS messages from Steam Master Charlotte, we collect the following information:

First and last name
Email address
Phone number
SMS consent status and date

How We Use Your Information

We use the information you provide to:

Send appointment reminders and confirmations
Provide service updates and scheduling notifications
Share promotional offers, seasonal deals, and discounts
Respond to your inquiries and provide customer support

SMS Communications

By opting in, you consent to receive SMS messages from Steam Master Charlotte. Message frequency varies depending on your service schedule and current promotions. Standard message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will not receive further SMS messages unless you opt in again.

For help with SMS messaging, reply HELP to any message or contact us at info@steammastercharlotte.com or (980) 277-4465.

Data Sharing

We do not sell or share your information with third parties for marketing purposes. Your personal information is only shared with service providers who help us operate our business (such as our SMS messaging platform), and they are contractually required to protect your data.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Opt out of SMS communications at any time

Contact Us

If you have questions about this privacy policy or your personal data, please contact us:

Steam Master Charlotte
4910 Stough Rd, Concord, NC 28027
Phone: (980) 277-4465
Email: info@steammastercharlotte.com